goldsbet bd Privacy Policy

Introduction and Scope

goldsbet bd operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy explains what information is collected from you when you use our website, mobile app, and related services (collectively the "Platform"), why it is collected, how it is processed, and what your rights are.

For full terms and conditions of our services, please read the Terms and Conditions page, which contains all guidelines on account management, bonus use, and financial transactions. This privacy policy and the terms and conditions together form the complete legal framework for our services.

This policy applies only to individuals aged 21 or older. No one under 21 may register or transact on our platform, and their personal information is not knowingly collected.

1. What Information We Collect

goldsbet bd may collect the following types of information at various stages:

1.1 Registration and Identity Verification Information

When opening an account, your full name, date of birth, mobile number, email address, and password are collected. National ID card or passport details may be required for identity verification.

1.2 Financial Transaction Information

During deposits and withdrawals, we collect your mobile banking number (bKash, Nagad, Rocket, Upay) or required bank account details. We never store full payment card numbers or PIN codes.

1.3 Gaming Activity Information

Your betting history, game logs, win/loss records, bonus claim history, and time spent on the platform are automatically saved.

1.4 Device and Technical Information

Your IP address, browser type, device model, operating system, cookie data, and site navigation patterns are automatically logged.

1.5 Communication Information

If you seek support via live chat or email, records of those conversations are kept so that the quality of service can be improved in the future.

2. Purpose of Data Collection

We use your information for the following lawful reasons:

• Account management: Completing the registration process, confirming logins, and maintaining account security.
• Identity verification: Verifying age and identity to prevent access by minors and to prevent fraud.
• Processing financial transactions: Accepting deposits and completing withdrawals.
• Customer support: Resolving issues, fulfilling account-related requests, and providing technical assistance.
• Promotions and bonuses: Delivering bonus offers, cashback, and promotional benefits according to your eligibility.
• VIP service: Determining the correct VIP tier based on your gaming activity and calculating weekly cashback.
• Security and fraud prevention: Detecting unusual transactions, preventing account hacking, and ensuring platform security.
• Service improvement: Analysing user behaviour to make the site experience better.

We never sell your information to third parties. Details on cases where information is shared with third parties are discussed in Section 5.

3. Cookies and Tracking Technology

goldsbet bd uses various cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

3.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, loading games, and processing transactions. Disabling them will prevent the site from working properly.

3.2 Analytics Cookies

We collect anonymised analytics data to understand which parts of the site are used most. This information is not used to identify you personally.

3.3 Preference Cookies

These cookies are used to save your language preference, display settings, and other personalised experience choices.

You can block cookies by changing your browser settings, though some site features may not be available as a result.

4. Data Security Measures

To keep your personal and financial information secure, goldsbet bd takes the following technical and administrative measures:

• SSL encryption: All data transmission is encrypted using SSL (Secure Sockets Layer) technology, making it impossible to read or alter data in transit.
• Password hashing: Your password is never stored directly; it is converted using a strong cryptographic hashing method.
• Access control: Only authorised staff can access user information for specific purposes, and every access is logged.
• Firewall and intrusion detection systems: Measures are in place at the server level to detect and counter cyber attacks.
• Regular security audits: Security reviews are conducted regularly to identify potential vulnerabilities.
• Data backup: Regular backups are maintained to protect against data loss.

Even so, data transmission over the internet is not entirely without risk. We take every reasonable security measure, but no system is 100% impenetrable. Keep your password private and log out after using an unfamiliar device.

5. Sharing Information with Third Parties

goldsbet bd may share information with third parties in specific and limited circumstances:

5.1 Payment Processors

To complete deposits and withdrawals, we work with payment gateways including bKash, Nagad, Rocket, Upay, and bank transfer. Only the minimum financial information required for this partnership is shared.

5.2 Game Software Providers

Third-party studios (such as Evolution, Pragmatic Play, PG Soft, JILI, and others) that operate the software for slots, live casino, and other games receive the minimum user identification information needed to manage game sessions.

5.3 Technology Service Providers

The technology partners we use for cloud hosting, data analytics, and cybersecurity can access only the minimum necessary information and operate under strict confidentiality agreements.

5.4 Legal Requirements

We may be required to share information with authorities to comply with court orders, legal investigations, or applicable law.

6. Data Retention

Your information is kept for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a set period for the following reasons:

• Financial transaction records, which must be kept long-term due to legal obligations.
• Information retained as evidence in cases of fraud or dispute resolution.
• Identity verification documents, which are automatically deleted after a specified period.

Once the designated period has passed, personal information is securely deleted or anonymised so that you can no longer be identified.

7. Your Rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You may object to your information being used for marketing purposes.
• Right to data portability: You may request your personal information in a commonly readable format.
• Right against automated decision-making: You may request that no significant decision about you be made by a fully automated process.

To exercise any right, contact our support team. We provide support in both Bengali and English via 24/7 live chat and email.

8. Responsible Gaming and Use of Information

goldsbet bd believes that user information can be used positively to help ensure a healthy and responsible gaming experience. By analysing your gaming activity data, we try to identify unusual or harmful behaviour patterns and provide timely support.

The Responsible Gaming section contains details on how to protect yourself, limit-setting features, and support information. We never use your information in a way that encourages you to play excessively.

9. International Data Transfers

Some of our servers and technology partners may be located outside Bangladesh. In such cases, we ensure that data transfers comply with international privacy standards and that appropriate security measures are maintained. Whenever data is sent outside Bangladesh, the relevant contracts and protection frameworks are always followed.

10. Policy Changes and Updates

goldsbet bd reserves the right to change this privacy policy at any time. For significant changes, we will send a notification to your registered email or mobile number. Continued use of the platform after a change means you have accepted the new policy.

The latest version of this policy will always be available on this page. The date shown at the top of the page indicates when it was last updated.

For questions about the general rules of using the site, see our FAQ section, which contains common questions and answers on accounts, payments, and bonuses.

11. Contact

For any questions, complaints, or data rights requests related to this privacy policy, please contact us:

• Live chat: 24/7 direct support, in both Bengali and English.
• Email: [email protected]

We aim to respond to your request as quickly as possible. Some requests may take a little longer if identity verification is required.